Q: Can you tell us about your company and the challenges you are solving within the remote monitoring space?

A: HealthSnap is an integrated virtual care platform that helps healthcare organizations improve patient outcomes, reduce utilization and diversify revenue streams. We offer chronic disease-agnostic remote patient monitoring (RPM) to AI-guided care coordination, chronic condition management (CCM), patented billing reports, population analytics and more. Our platform simplifies remote management of chronic conditions. 

Our RPM programs are completely digital and personalized to each care team and patient. They combine a comprehensive disease-agnostic RPM platform, pre-configured cellular health devices such as blood pressure cuffs, weight scales, and glucometers, and layer on personalized care management services to ensure the right patient receives the right care at the right time. 

HealthSnap’s remote monitoring solution is a wraparound product that includes everything a healthcare organization needs to manage chronic conditions. Our platform integrates with EHR and has several key features: AI-guided care coordination tools, patented billing reports and charge entry automation for RPM, population and patient-specific alert triaging and population-level analytics. Our pre-configured devices use cellular signals and don’t require any set-up or Wi-Fi in the patient’s home, and we can provide device shipping and logistics to meet client and patient needs. We also offer care management services to support our partner practices with care plan facilitation, patient engagement, lifestyle and behavior modification programs, medication reconciliation and multi-channel patient communication and documentation.

Q: How does your company differentiate from other remote monitoring vendors?

A: HealthSnap was established to help care teams and patients efficiently manage chronic conditions, with improved clinical and financial outcomes in mind. The company’s key competitive advantages include a full-service RPM and CCM solution that integrates with 80-plus EHRs; a patented billing report that automates revenue cycle compliance; cellular-enabled health devices that eliminate the need for set-up or additional technology; HITRUST certification; and evidence-based and personalized care management programs that incorporate behavioral change, psychosocial health and social determinants of health to maximize clinical outcomes.

Q: What are some of the biggest changes your company has seen around how health systems are approaching remote monitoring since 2020?

A: The way healthcare providers manage chronic conditions has fundamentally changed. In the last two years, patient care has begun to move from the doctor’s office to the home as a result of value-based care programs and new CMS reimbursements for remote patient monitoring. Historically, remote patient monitoring has been proven to reduce healthcare costs and has been instrumental for value-based care providers like accountable care organizations (ACOs) to help them manage chronic conditions to improve patient outcomes, reduce costs and reduce the penalties associated with hospital readmissions. 

Providers are increasingly investing in RPM technologies to manage high-risk chronic patients. In addition, changes in consumer and provider sentiment with respect to telemedicine and virtual care adoption, along with easing regulatory burdens and greater payment parity, indicate that remote care is here to stay.

Q: What does an ideal client look like? How are health systems best organized for success in remote monitoring?

A: HealthSnap is specifically designed for virtual chronic disease management for the enterprise health system. Our ideal client includes health systems, ACOs and large multi-specialty private physician groups. Health systems that have patients with value-based payor arrangements and those who have operational teams designed to start and scale RPM programs are best organized for remote monitoring. This includes dedicated executive leadership from clinical operations, IT and revenue cycle, along with care management teams that are solely focused on remote monitoring.

Q: What measurable outcomes have you seen from your clients who have prioritized remote monitoring?

A: HealthSnap’s Remote+ Program has empowered patients to take control of their conditions and enabled providers to be responsive to data trends without increasing practice workloads. In return, practices have seen the following clinical outcomes: 

• 93.2% of patients with stage 2 hypertension reduced their blood pressure on the Remote+ program 

• 60% of patients with stage 2 hypertension exited this classification: 30% into the stage 1 hypertension range and 30% into the range of controlled hypertension

• 85.3% of patients reduced their body weight, with an average loss of 13 pounds during their enrollment in the Remote+ program

• 83% of patients reduced fasted blood glucose, with an average reduction of 2.5 mg/dL for each week of enrollment in the Remote+ program

Q: What major functional enhancements and/or product investments are you making in the near term to keep up with the evolution of remote monitoring?

A: HealthSnap has expanded its service offering to provide expanded care management programs for clients, including programs in chronic care management, remote therapeutic monitoring and principle care management, alongside the company’s hallmark remote patient monitoring program. For each program, HealthSnap’s platform provides advanced analytics, population health reporting, predictive analytics, customization, and more.

Q: How is your company partnering with clients as reimbursements and use cases shift?

A: As reimbursements and use cases shift, HealthSnap is covering additional chronic condition use cases, including respiratory, behavioral and musculoskeletal conditions. We also continue to provide expanded operational solutions, including patient outreach and billing compliance support. For example, the company created its patented Eligibility Report, which automatically adapts to the latest CMS physician fee schedule and guidelines, to ensure healthcare providers are maximizing their financial outcomes while minimizing time spent on compliance and clerical work.

Q: What are the biggest opportunities health systems should be thinking about this year when it comes to remote monitoring?

A: We believe a considerable opportunity for health systems lies in focusing on developing a hybrid virtual and in-person patient care delivery strategy to keep patients in-network, reduce readmissions and improve the overall patient experience through proactive remote monitoring programs. 

Going forward, adopting a virtual care strategy will be imperative for health systems and will allow them to meet patients where they want to receive care–in the home. And in terms of financial outcomes, adopting a virtual care strategy allows health systems to take advantage of new virtual care management revenue streams, as well as the cost savings associated with decreased utilization.

Q: How do you see remote monitoring evolving in 2022 and beyond?

A: Going into 2020, RPM was already a rapidly growing market positioned for continued expansion. In 2022 and beyond, remote monitoring programs must evolve from first generation “monitor and alert” programs to next-generation “predict and prevent” programs. Remote monitoring solutions that are able to drive ROI through improved cost savings–improving patient outcomes, reducing utilization, and supporting workflows at scale–will ensure that sustainable long-term population health models are achieved.